Frequently Asked Question
Tele Doctor On Call (TDOC) is a trusted online telemedicine platform that connects patients with licensed doctors, nurses, and clinicians throughout Florida. Our virtual doctor appointments make it easy for patients to get same-day urgent care, treatment plans, and more, all from the comfort of their homes.
maintain high standards by only working with board-certified, thoroughly vetted providers. Each clinician is experienced, licensed, and has a proven track record of delivering professional, compassionate care for every patient.
Absolutely. Our telemedicine platform is fully HIPAA-compliant, and all patient information shared during your virtual doctor appointment is encrypted and securely stored. Moreover, your health records are protected to ensure your privacy at every step.
Currently, our virtual doctor appointments are available to patients physically located in Florida. This ensures all care and prescriptions delivered on our telemedicine platform meet state regulations and standards.
While our telemedicine platform provides flexible membership plans for patients who need multiple visits or ongoing care, you can always opt for a one-time visit so you won’t have to pay more than you should.
To get you seen as quickly as possible, our telemedicine platform matches you with the provider who has the earliest available appointment. However, while you can’t currently choose a specific provider for your virtual doctor's appointment, we’re exploring ways to give you more flexibility in the future.
Most patients connect with a provider within minutes of booking their virtual doctor's appointment, depending on availability. Our goal is to make care fast, efficient, and reliable.
The best method for weight management incorporates lifestyle modifications that are sustainable long term. Medication can help manage weight effectively, but only when combined with a healthy diet and exercise. Medical weight loss programs combine these factors with supervision under a board-certified physician to ensure your weight management plan is achievable and sustainable.
You can lose weight online through a platform that provides a comprehensive treatment plan, including guidance from a board-certified doctor. This can be done on our platform, which includes visits with a physician to establish treatment goals, and prescription medication as medically necessary.
You can expect to lose about 5-10% of your weight over a 6 month time period. You can expect to lose weight at a rate of up to 1-2 pounds per week. This means that if you weighed 200 pounds, you could expect to lose 10-20 pounds, by incorporating doctor-suggested lifestyle changes in addition to medication.
Our board-certified doctors can prescribe weight loss medications after conducting an initial consultation online and ordering any necessary evaluations to the lab nearest you. After completing any necessary testing, your doctor will discuss the best medication options for you. It is important to note that medication is only effective in combination with healthy lifestyle changes.
Yes, weight loss medications are most effective when part of a holistic treatment plan, including long term lifestyle changes. A board-certified doctor will work with you to determine a diet and exercise plan that works for you.
Choosing the right care depends on your symptoms, goals, and lifestyle. During your initial online evaluation, your online mental health doctor will assess your needs, discuss therapy and medication, or a combination, then recommend a personalized treatment plan that targets your specific challenges.
An initial consultation typically lasts between 20–25 minutes. If therapy or counseling is Recommended follow-up sessions can range from 30 to 45 minutes, depending on your progress and your online mental health doctor's approach.
Yes, if deemed appropriate, our licensed mental health doctors or counsellors can prescribe medication and send it directly to your preferred pharmacy.
Absolutely. All online visits are HIPAA-compliant, ensuring your medical history, therapy notes, and prescriptions are always private.
Yes, you can get urgent care for asthma attack from an asthma urgent care doctor online whenever you need medical attention. They will assess your asthma symptoms via video, can urgent care prescribe asthma medication fast-acting rescue inhaler inhalers or steroids, guide you in using home nebulizer treatments, and escalate care if your condition worsens to prevent a severe asthma attack or medical emergency.
Absolutely. Asthma urgent care providers and healthcare professionals can prescribe quick relief inhaler inhalers, corticosteroids, or other asthma medications based on your asthma symptoms and history to manage asthma flare ups effectively and treat your chronic condition..
Most patients are seen within minutes of booking at urgent care centers. You can also schedule a same-day appointment at a time that works best for you and visit urgent care from anywhere.
Depending on your allergy symptoms, your allergy doctor may prescribe antihistamines to relieve sneezing, decongestants, corticosteroid nasal sprays, nasal sprays, eye drops, or an epinephrine auto-injector for emergencies.
Your allergy doctor will let you know and direct you to in-person allergy urgent care or the ER if needed, depending on the level of care you need.
In most cases, prescriptions are sent to your pharmacy within minutes of your visit.
Yes. Our allergy expert providers are available 24/7, so you can get urgent care for allergies whenever allergy symptoms strike during pollen season or allergy season starts.
Just the essentials. Your provider will ask about your symptoms, past allergies, medications, and relevant health history to ensure safe and effective care.
Yes. Telehealth providers are licensed and follow the same high standards and guidelines as in-person care. However, just like for any other condition, you will need to follow prescriptions, complete the full course of STD treatment, and do any recommended std testing to ensure the effectiveness of your STI treatment.
If your symptoms suggest a more severe infection or require immediate lab testing at a clinic, your STD doctor will guide you to in-person care or a local specialist. You will get referrals, instructions, and support from our care team to make the transition smooth while ensuring your STD treatment continues safel
In some cases, STI or STD doctors can provide STD treatment based on your symptoms and risk factors if you're experiencing symptoms. However, many sexually transmitted infections require std testing sti testing for accurate diagnosis and early detection. Your STD doctor online may advise you to order a home std test kit or direct you to a lab at convenient testing locations if needed before prescribing medication. Routine testing is one of the most important things for sexually active people.
Common sexually transmitted diseases testing includes hiv testing, chlamydia, gonorrhea, syphilis, hepatitis C, and other sexually transmitted infections tests. Testing methods may include urine sample collection, draw blood sample, or other tests at convenient testing locations or using a home test kit. All testing is conducted through CLIA-certified labs that meet Clinical Laboratory Improvement Amendments standards.
Our system is HIPAA-compliant, ensuring your personal health information is fully protected. All STD treatment and STD testing services are completely private and confidential. Your sexual health information is protected, and we maintain the highest standards of patient privacy.
We do not accept health insurance; we are a cash-only telehealth service. Our services are available for a flat fee of $89 per visit.
Yes. All visits are conducted through HIPAA-compliant platforms to protect your personal and medical information.