FAQ

Frequently Asked Question

What is Tele Doctor On Call?

How does your telemedicine platform ensure patients receive quality care?

Is my personal and medical information safe with TDOC?

Does TDOC operate only in Florida?

Do I need to subscribe to use the platform?

Can I choose the provider I meet with?

How quickly can I see a provider after booking?

What is the best method for weight management?

How can I lose weight with an online weight loss doctor?

How fast do you lose weight with medical weight loss?

How to get an online weight loss prescription?

If I take weight management medications, do I still need to eat healthy and exercise to lose weight?

How do I know which type of mental health counseling or medication I need?

How long does the evaluation with the provider usually take?

Can I get prescriptions during an online mental health visit?

Is my mental health information confidential?

Can an online urgent care specialist help with asthma attacks?

Can an urgent care doctor prescribe asthma medication?

How quickly can I see an asthma urgent care doctor online?

What allergy treatment options are out there for your runny nose?

What if my allergies turn out to be something more serious than I thought?

How quickly can I get my prescription filled after a virtual visit?

Can I see an allergy doctor even if it’s after hours or on weekends?

Do I need to provide a medical history for my online appointment?

Are online STD treatments effective?

What if the STD doctor online determines that I need in-person care?

Can I get STD treatment online without testing first?

What types of STD testing are available?

Is my information private?

Do you accept health insurance?

Is virtual care safe and secure?